Wiki source code of Helpdesk
Last modified by Jonas Jelten on 2025/02/04 15:02
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171.1 | 1 | = Welcome to the ITO-Helpdesk! = |
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1.1 | 2 | |
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171.1 | 3 | == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>What kind of assistance do we offer?</span>{{/html}} == |
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1.1 | 4 | |
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171.1 | 5 | The [[IT Operations>>https://www.in.tum.de/rbg/startseite/]] (ITO) maintains the Faculties of Computer Science and Mathematics infrastructure and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the ITO. |
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1.1 | 6 | |
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171.1 | 7 | Mainly the helpdesk is responsible for problems with the hard- and software of the ITO, which includes |
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24.1 | 8 | |
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171.1 | 9 | * the workspaces in the Rechnerhalle |
| 10 | * the workspaces in the offices | ||
| 11 | * the Xerox-Printers | ||
| 12 | * WLAN problems within the Uni-Network | ||
| 13 | * VPN Connection to the TUM | ||
| 14 | * set up of the ITO certificate | ||
| 15 | Furthermore, the helpdesk maintains two websites: the Wiki [[https:~~/~~/wiki.ito.cit.tum.de>>https://wiki.ito.cit.tum.de]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers to common questions can be found quickly in those articles. | ||
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1.1 | 16 | |
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171.1 | 17 | Voluntarily, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environment for students and staff. |
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24.1 | 18 | |
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171.1 | 19 | But we are not responsible for |
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1.1 | 20 | |
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171.1 | 21 | * viruses |
| 22 | * hardware damage | ||
| 23 | * data transfer | ||
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1.1 | 24 | |
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171.1 | 25 | on private systems. |
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24.1 | 26 | |
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171.1 | 27 | Questions regarding central IT services like TUMOnline are the responsibility of [[IT Support>>https://www.it.tum.de/it-support/]]. |
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1.1 | 28 | |
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171.1 | 29 | == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Contact</span>{{/html}} == |
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1.1 | 30 | |
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171.1 | 31 | * E-Mail: [[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]] |
| 32 | * Telephone: 089 289 18018 | ||
| 33 | * Our [[Loca>>CIT.ITO.Docs.Guides.Helpdesk.HelpdeskStandort.WebHome]][[tion>>CIT.ITO.Docs.Guides.Helpdesk.HelpdeskStandort.WebHome]] | ||
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1.1 | 34 | |
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171.1 | 35 | == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span>{{/html}} == |
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1.1 | 36 | |
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171.1 | 37 | Monday - Friday 08:00 - 18:00 Uhr. |
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1.1 | 38 | |
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171.1 | 39 | = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>1.Blackbox / Files</span>{{/html}}__ = |
| 40 | |||
| 41 | Everything that has to do with [[BlackBoxen>>CIT.ITO.Docs.Services.BlackBox.WebHome]] and the filesystem. | ||
| 42 | |||
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1.1 | 43 | == 1.1. Remote == |
| 44 | |||
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171.1 | 45 | === 1.1.1. [[Ssh Access>>CIT.ITO.Docs.Guides.Helpdesk.Ssh.WebHome]] === |
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24.1 | 46 | |
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171.1 | 47 | === 1.1.2. [[Ssh Login without password>>CIT.ITO.Docs.Guides.Helpdesk.Ssh.WebHome||anchor="OpenSSHKey"]] (SSH Key set up) === |
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24.1 | 48 | |
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171.1 | 49 | === 1.1.3. [[Data transfer between Rechnerhalle and a private Computer>>CIT.ITO.Docs.Guides.Helpdesk.DatenTransfer.WebHome]] (Certificate, Pictures etc.) === |
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24.1 | 50 | |
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171.1 | 51 | === 1.1.4. [[Run programs so they don't terminate at the logout>>CIT.ITO.Docs.Guides.Helpdesk.ProgrammeBeimLogoutNichtBeenden.WebHome]] === |
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24.1 | 52 | |
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171.1 | 53 | === 1.1.5. [[Remote Desktop Access>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/RemoteDesktop]] === |
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24.1 | 54 | |
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171.1 | 55 | === 1.1.6. [[Remote Desktop Access (Windows)>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/WindowsRemoteSupport]] === |
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24.1 | 56 | |
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1.1 | 57 | === 1.1.7. [[RStudio Server>>Informatik.Benutzerwiki.RStudioServer]] === |
| 58 | |||
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171.1 | 59 | == 1.2. On-site == |
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1.1 | 60 | |
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171.1 | 61 | === 1.2.1. [[Log in to the computers>>CIT.ITO.Docs.Guides.Helpdesk.Einloggen.WebHome]] === |
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24.1 | 62 | |
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171.1 | 63 | === 1.2.2. [[Re-install programms>>Informatik.Helpdesk.ZusaetzlicheSoftware]] === |
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24.1 | 64 | |
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171.1 | 65 | === 1.2.3. [[Restoration of deleted data>>CIT.ITO.Docs.Guides.Helpdesk.DatenWiederherstellung.WebHome]] === |
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24.1 | 66 | |
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171.1 | 67 | === 1.2.4. [[Change access rights for your home directory>>Informatik.Helpdesk.Zugriffsrechte]] === |
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24.1 | 68 | |
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164.1 | 69 | === 1.2.5. [[Teamviewer installieren>>CIT.ITO.Docs.Guides.Helpdesk.Teamviewer.WebHome]] === |
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1.1 | 70 | |
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171.1 | 71 | === 1.2.6. [[Install Dropbox on the black box >>Informatik.Benutzerwiki.DropBoxBlackBox]] === |
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61.1 | 72 | |
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171.1 | 74 | = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>2. Account</span>{{/html}}__ = |
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1.1 | 75 | |
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61.1 | 76 | |
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1.1 | 77 | |
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171.1 | 78 | == 2.1. CIT (in.tum/ma.tum/cit.tum) == |
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1.1 | 79 | |
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171.1 | 80 | Information on hosting an overview of your CIT account. |
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24.1 | 81 | |
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171.1 | 82 | === 2.1.1. [[Account Information (Student/Coworker/Guest)>>CIT.ITO.Docs.Guides.Helpdesk.Account.WebHome]] === |
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24.1 | 83 | |
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171.1 | 84 | === 2.1.2. [[Change the password of the CIT-Credentials>>CIT.ITO.Docs.Services.CIT-Account.PasswordChange.WebHome]] === |
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24.1 | 85 | |
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171.1 | 86 | === 2.1.3. [[Find out the password of the CIT-Credentials>>CIT.ITO.Docs.Guides.Helpdesk.Passwortnachlesen.WebHome]] === |
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24.1 | 87 | |
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171.1 | 88 | === 2.1.4. [[Reset the password of ITO-Credentials yourself / Activate the ITO Account>>CIT.ITO.Docs.Guides.Helpdesk.Passwortzurücksetzen.WebHome]] === |
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24.1 | 89 | |
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171.1 | 90 | === 2.1.5. [[Reset password of the ITO-Credentials>>https://wiki.ito.cit.tum.de/bin/view/Informatik/Helpdesk/Passwortzurücksetzen#]] === |
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24.1 | 91 | |
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171.1 | 92 | === 2.1.6. [[Change access rights for your home directory>>Informatik.Helpdesk.Zugriffsrechte]] === |
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24.1 | 93 | |
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171.1 | 94 | === 2.1.7. [[Create your website>>CIT.ITO.Docs.Guides.Helpdesk.EigeneHomepage.WebHome]] === |
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24.1 | 95 | |
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171.1 | 96 | === 2.1.8. [[My name has changed. Can I change my CIT credentials?>>CIT.ITO.Docs.Guides.Helpdesk.NamensAenderung.WebHome]] === |
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24.1 | 97 | |
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171.1 | 98 | === 2.1.9. [[Account after Exmatrikulation / End of Service/ End of Study>>CIT.ITO.Docs.Services.CIT-Account.Extension.WebHome]] === |
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1.1 | 99 | |
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171.1 | 100 | === 2.1.10. [[Request of in.tum/ma.tum/cit.tum Credentials for Non-Informatics / Non-Mathematics>>CIT.ITO.Docs.Services.CIT-Account.Application.WebHome]] === |
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24.1 | 101 | |
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171.1 | 102 | == 2.2. TUM-Online (LRZ- Credentials) == |
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24.1 | 103 | |
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171.1 | 104 | === 2.2.1. [[Apply for LRZ-Login for guests and external student assistants>>CIT.ITO.Docs.Guides.Helpdesk.Gastaccount.WebHome]] === |
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24.1 | 105 | |
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171.1 | 106 | === 2.2.2. [[Personal Identification Number (PIN) for TUMonline >>CIT.ITO.Docs.Guides.Helpdesk.Pinfuertumonline.WebHome]] === |
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24.1 | 107 | |
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171.1 | 108 | === 2.2.3. [[Reset Password for LRZ-Credentials>>CIT.ITO.Docs.Guides.Helpdesk.Lrzpasswortaenderung.WebHome]] === |
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1.1 | 109 | |
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171.1 | 110 | === 2.2.4. [[TUM account after Exmatriculation/ End of Employment/ End of Study>>CIT.ITO.Docs.Guides.Mailaccount.WebHome]] === |
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1.1 | 111 | |
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171.1 | 112 | = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>3. E-Mail</span>{{/html}}__ = |
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1.1 | 113 | |
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171.1 | 114 | = 3.1. CIT (in.tum/ma.tum/cit.tum) = |
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1.1 | 115 | |
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171.1 | 116 | All information about hosting and setting up CIT mail addresses. |
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1.1 | 117 | |
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171.1 | 118 | === 3.1.1. [[How do I set up my CIT e-mail account?>>CIT.ITO.Docs.Services.E-Mail.CIT-Mail.WebHome]] === |
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1.1 | 119 | |
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171.1 | 120 | === 3.1.2. [[Self-Service Portal: Forwarding, Vacation Message, other e-mail settings>>CIT.ITO.Docs.Guides.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz.WebHome]] === |
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1.1 | 121 | |
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171.1 | 122 | === 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>CIT.ITO.Docs.Guides.Helpdesk.MailserverAbsenderbeschraenkung.WebHome]] === |
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1.1 | 123 | |
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171.1 | 124 | === 3.1.4. [[How do I set up the CIT LDAP address book?>>CIT.ITO.Docs.Services.E-Mail.LDAP Address Book.WebHome]] === |
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1.1 | 125 | |
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171.1 | 126 | === 3.1.5. [[Shared folder in the CIT domain>>CIT.ITO.Docs.Services.E-Mail.SharedFolder.WebHome]] === |
| 127 | |||
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72.1 | 128 | === 3.1.6. [[Shared Folder (gemeinsames Postfach)({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Informatik</span~>{{/html}})>>CIT.ITO.Docs.Services.E-Mail.SharedFolderIN.WebHome]] === |
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1.1 | 129 | |
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171.1 | 130 | === 3.1.7. [[Function Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Mathematik</span~>{{/html}})>>CIT.ITO.Docs.Services.E-Mail.SharedFolderMA.WebHome]] === |
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24.1 | 131 | |
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171.1 | 132 | === 3.1.8. [[CIT e-mail account after exmatriculation/ end of employment/ end of study>>CIT.ITO.Docs.Services.CIT-Account.Extension.WebHome]] === |
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24.1 | 133 | |
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171.1 | 134 | === 3.1.9.[[Save the message as a .eml file>>CIT.ITO.Docs.Services.E-Mail.eml file.WebHome]] === |
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1.1 | 135 | |
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110.1 | 136 | == 3.2. TUM (LRZ) == |
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24.1 | 137 | |
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171.1 | 138 | === 3.2.1. [[How to set up an e-mail account?>>CIT.ITO.Docs.Guides.Helpdesk.TumEmail.WebHome]] === |
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24.1 | 139 | |
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171.1 | 140 | === 3.2.2. [[TUM Exchange>>CIT.ITO.Docs.Guides.Helpdesk.TumExchange.WebHome]] === |
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24.1 | 141 | |
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171.1 | 142 | === 3.2.3. [[TUM Address book>>CIT.ITO.Docs.Guides.Helpdesk.AddressBook.WebHome]] === |
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24.1 | 143 | |
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171.1 | 144 | === 3.2.4. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>CIT.ITO.Docs.Guides.Mailaccount.WebHome]] === |
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1.1 | 145 | |
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171.1 | 146 | === 3.2.5. [[Shared Mailbox at the TUM>>CIT.ITO.Docs.Guides.Helpdesk.Sharedmailbox.WebHome]] === |
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97.1 | 147 | |
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171.1 | 148 | = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>4. Certificates</span>{{/html}}__ = |
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1.1 | 149 | |
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171.1 | 150 | === 4.1. [[General Information about the certificates and encryption>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/BenutzerZertifikateAllgemein]] === |
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1.1 | 151 | |
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171.1 | 152 | === 4.2. [[Certificate request, download>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Benutzerzertifikat.WebHome]] === |
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1.1 | 153 | |
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171.1 | 154 | === 4.3. [[Group certificate request, download>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Wie kann ich ein Gruppenzertifikat beantragen?.WebHome]] === |
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24.1 | 155 | |
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171.1 | 156 | === 4.4. [[ITO Certificate set up, extend>>CIT.ITO.Docs.Services.Certificates.Client Certificate.BenutzerZertifikateInstallieren.WebHome]] === |
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24.1 | 157 | |
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171.1 | 158 | === 4.5. [[Export TUM/ITO certificate>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Export of a user certificate.WebHome]] === |
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24.1 | 159 | |
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171.1 | 160 | === 4.6. [[Set up the TUM/ITO certificate on a mobile device>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Wie kann ich das CIT Zertifikat auf mobilem Gerät einrichten?.WebHome]] === |
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24.1 | 161 | |
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171.1 | 162 | === 4.7. [[Digital signature with certificate>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Wie erstelle ich eine digitale Unterschrift mit Zertifikat?.WebHome]] === |
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24.1 | 163 | |
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171.1 | 164 | === 4.8. [[Validation of digital signature>>CIT.ITO.Docs.Guides.Helpdesk.DigitaleUnterschriftValidieren.WebHome]] === |
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24.1 | 165 | |
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171.1 | 166 | = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>5. Printing</span>{{/html}}__ = |
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1.1 | 167 | |
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171.1 | 168 | All Information about the Xerox Printers. |
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1.1 | 169 | |
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171.1 | 170 | === 5. General Information about the Xerox Printers === |
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1.1 | 171 | |
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171.1 | 172 | === 5.1. [[Printing in the Rechnerhalle with FollowMe>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] === |
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1.1 | 173 | |
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171.1 | 174 | === 5.2. [[Print from USB-Stick with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerUSBStick]] === |
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1.1 | 175 | |
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171.1 | 176 | === 5.3. [[Print from the web on Qpilot>>CIT.ITO.Docs.Guides.Helpdesk.Druckenucentral.WebHome]] === |
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1.1 | 177 | |
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171.1 | 178 | === 5.4. [[Printing Thesis, Seminar, etc>>CIT.ITO.Docs.Guides.Helpdesk.Printer.WebHome]] === |
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1.1 | 179 | |
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171.1 | 180 | === 5.5. [[Copy with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] === |
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121.1 | 181 | |
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171.1 | 182 | === 5.6. [[FollowMe: Driver installation and setup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker/]] === |
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1.1 | 183 | |
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171.1 | 184 | === 5.7. [[Xerox-Printer Card registration>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] === |
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24.1 | 185 | |
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171.1 | 186 | === 5.8. [[Collect your prints from Xerox Work Centre 7835 >>https://wiki.ito.cit.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerDruckAbholen]] === |
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24.1 | 187 | |
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171.1 | 188 | === 5.9. [[Scan to USB-Stick with the XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxScannerUSBStick]] === |
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24.1 | 189 | |
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171.1 | 190 | === 5.10. [[Xerox - Printer locations>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker#Aufstellorte]] === |
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24.1 | 191 | |
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171.1 | 194 | = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>6. Ordering Software</span>{{/html}}__ = |
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24.1 | 195 | |
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171.1 | 196 | **All information about ordering Software within the master contracts (Matlab, Microsoft, us.).** |
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1.1 | 197 | |
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171.1 | 198 | == 6.1. Matlab == |
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1.1 | 199 | |
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171.1 | 200 | === 6.1.1. [[Matlab rights overview>>CIT.ITO.Docs.Guides.Helpdesk.MatlabBerechtigung.WebHome]] === |
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1.1 | 201 | |
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171.1 | 202 | === 6.1.2. [[Installing Matlab (Students/Employees/Guests)>>CIT.ITO.Docs.Guides.Helpdesk.MatlabInstallieren.WebHome]] === |
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24.1 | 203 | |
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171.1 | 204 | == 6.2. Microsoft Azure Dev Tools for Teaching (Students / Employees) == |
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24.1 | 205 | |
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171.1 | 206 | === 6.2.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>CIT.ITO.Docs.Guides.Microsoftazure.WebHome]] === |
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24.1 | 207 | |
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171.1 | 208 | === 6.2.2. [[Instructions for Microsoft Azure portal products>>CIT.ITO.Docs.Guides.Helpdesk.AnleitungfuerMicrosoftAzure.WebHome]] === |
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1.1 | 209 | |
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171.1 | 210 | == 6.3. MS Campus EES (Employees) == |
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24.1 | 211 | |
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171.1 | 212 | === 6.3.1. [[Instructions for MS Campus EES products (Office and Windows) >>CIT.ITO.Docs.Guides.Helpdesk.AnleitungfuerMsCampus.WebHome]] === |
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1.1 | 213 | |
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171.1 | 214 | === 6.3.2. [[Activate Telnet with Windows 7 and Windows 10>>CIT.ITO.Docs.Guides.Helpdesk.TelnetAktivieren.WebHome]] === |
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24.1 | 215 | |
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171.1 | 216 | === 6.3.3. [[Iso Files / Burn images on DVD>>CIT.ITO.Docs.Guides.Helpdesk.Isobrennen.WebHome]] === |
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24.1 | 217 | |
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171.1 | 218 | == 6.4. Other software products == |
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1.1 | 219 | |
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171.1 | 220 | === 6.4.1. [[Information about software products on Studisoft and other TUM portals>>doc:CIT.ITO.Docs.Guides.Helpdesk.Infos über Softwareprodukte auf Studisoft .WebHome]] === |
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24.1 | 221 | |
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129.1 | 222 | === 6.4.2. [[Adobe Pro>>CIT.ITO.Docs.Guides.Helpdesk.AdobePro.WebHome]] === |
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24.1 | 223 | |
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171.1 | 224 | === 6.4.3. [[Origin>>CIT.ITO.Docs.Guides.Helpdesk.Origin.WebHome]] === |
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58.2 | 225 | |
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171.1 | 226 | === 6.4.4. [[Thinkcell>>CIT.ITO.Docs.Guides.Helpdesk.Thinkcell.WebHome]] === |
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100.1 | 227 | |
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171.1 | 228 | === 6.4.5. [[How can I install and configure SAP>>https://collab.dvb.bayern/pages/viewpage.action?pageId=67384557]] === |
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122.1 | 229 | |
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171.1 | 230 | = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>7. Network / Internet</span>{{/html}}__ = |
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122.1 | 231 | |
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171.1 | 232 | **All information about Network connections and the Internet within the FMI Building.** |
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1.1 | 233 | |
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171.1 | 234 | == 7.1. Wlan == |
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1.1 | 235 | |
| 236 | === 7.1.1. [[WLAN (Eduroam)>>Informatik.Helpdesk.Wifi]] === | ||
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24.1 | 237 | |
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171.1 | 238 | === 7.1.2. [[eduVPN>>https://doku.lrz.de/display/PUBLIC/VPN+-+eduVPN+-+Installation+und+Konfiguration]] === |
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24.1 | 239 | |
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171.1 | 240 | === 7.1.3. [[VPN Chair ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees only</span~>{{/html}})>>CIT.ITO.Docs.Services.VPN.WebHome]] === |
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24.1 | 241 | |
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1.1 | 242 | == 7.2.Lan == |
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24.1 | 243 | |
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171.1 | 244 | === 7.2.1. [[Using LAN-Cabel in the Rechnerhalle/FMI-Study rooms>>CIT.ITO.Docs.Guides.Helpdesk.Lan.WebHome]] === |
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24.1 | 245 | |
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171.1 | 246 | === 7.2.2. [[Informatics Proxy>>CIT.ITO.Docs.Services.Proxy.WebHome]] === |
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24.1 | 247 | |
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171.1 | 248 | === 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>CIT.ITO.Docs.Services.VPN.WebHome]](Contact your Struktur-DB - administrator) === |
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1.1 | 249 | |
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171.1 | 250 | = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Other</span>{{/html}}__ = |
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1.1 | 251 | |
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52.1 | 252 | === 8.1. [[Matrix Chat>>CIT.ITO.Docs.Services.Matrix.WebHome]] === |
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1.1 | 253 | |
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63.1 | 254 | === 8.2. [[Big Blue Button>>CIT.ITO.Docs.Services.BigBlueButton.WebHome]] === |
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24.1 | 255 | |
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171.1 | 256 | === 8.3. [[Instructions for the ITO order form (only for employees of the faculties of Informatics and Mathematics)>>CIT.ITO.Docs.Guides.Helpdesk.AnleitungFuerBestellformular.WebHome]] === |
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24.1 | 257 | |
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171.1 | 258 | === 8.4. [[Set Up Network drive >>CIT.ITO.Docs.Guides.Helpdesk.Netzlaufwerk (Shared Folder).WebHome]] === |
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24.1 | 259 | |
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171.1 | 260 | === 8.5. [[Set Up Nextcloud Calendar>>CIT.ITO.Docs.Guides.Helpdesk.NextcloudKalender.WebHome]] === |
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24.1 | 261 | |
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171.1 | 262 | === 8.6. [[The New Award Note (VGV>>CIT.ITO.Docs.Guides.Helpdesk.VGV.WebHome]]) === |
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24.1 | 263 | |
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171.1 | 264 | === 8.7. [[Change the Samba-password (Access on User directory via Windows) >>CIT.ITO.Docs.Guides.Helpdesk.AendernSambaPW.WebHome]] === |
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1.1 | 265 | |
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171.1 | 266 | === 8.8. [[Sieve rules for the e-mail-filtering>>CIT.ITO.Docs.Services.E-Mail.IntumEmailFilterregeln.WebHome]] === |
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1.1 | 267 | |
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48.1 | 268 | === 8.9. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] === |
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47.1 | 269 | |
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48.1 | 270 | === 8.10. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] === |
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47.1 | 271 | |
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171.1 | 272 | = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Frequently asked questions</span>{{/html}}__ = |
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1.1 | 273 | |
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171.1 | 274 | Instructions on how to fix common errors and problems. |
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1.1 | 275 | |
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171.1 | 276 | === 9.1. [[Thunderbird/ Firefox doesn't start anymore>>CIT.ITO.Docs.Guides.Helpdesk.Probleme.WebHome]] === |
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1.1 | 277 | |
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171.1 | 278 | === 9.2. [[BlackBox login screen stops session >>CIT.ITO.Docs.Guides.Helpdesk.Probleme.WebHome]] === |
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1.1 | 279 | |
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171.1 | 280 | = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>11. Security</span>{{/html}}__ = |
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1.1 | 281 | |
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171.1 | 282 | Instructions on how to fix malware problems |
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1.1 | 283 | |
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170.1 | 284 | === 10.1. [[Ransomware: WannaCry>>CIT.ITO.Docs.Guides.Helpdesk.WannaCry.WebHome]] === |
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1.1 | 285 | |
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147.1 | 286 | === 10.2. [[Windows Updates>>CIT.ITO.Docs.Guides.Helpdesk.LrzWSUSUpdate.WebHome]] === |