Wiki source code of Helpdesk

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Jonas Jelten 171.1 1 = Welcome to the ITO-Helpdesk! =
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Jonas Jelten 171.1 3 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>What kind of assistance do we offer?</span>{{/html}} ==
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Jonas Jelten 171.1 5 The [[IT Operations>>https://www.in.tum.de/rbg/startseite/]] (ITO) maintains the Faculties of Computer Science and Mathematics infrastructure and provides IT-Support for them. The Helpdesk is the first point of contact for questions to the ITO.
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Jonas Jelten 171.1 7 Mainly the helpdesk is responsible for problems with the hard- and software of the ITO, which includes
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Jonas Jelten 171.1 9 * the workspaces in the Rechnerhalle
10 * the workspaces in the offices
11 * the Xerox-Printers
12 * WLAN problems within the Uni-Network
13 * VPN Connection to the TUM
14 * set up of the ITO certificate
15 Furthermore, the helpdesk maintains two websites: the Wiki [[https:~~/~~/wiki.ito.cit.tum.de>>https://wiki.ito.cit.tum.de]] and the Knowledge Database [[kb.in.tum.de>>https://kb.in.tum.de/questions/]] which are continuously updated. Many answers to common questions can be found quickly in those articles.
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Jonas Jelten 171.1 17 Voluntarily, and depending on our work amount, we try to answer other questions regarding private systems, to provide a good study and work environment for students and staff.
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Jonas Jelten 171.1 19 But we are not responsible for
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Jonas Jelten 171.1 21 * viruses
22 * hardware damage
23 * data transfer
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Jonas Jelten 171.1 25 on private systems.
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Jonas Jelten 171.1 27 Questions regarding central IT services like TUMOnline are the responsibility of [[IT Support>>https://www.it.tum.de/it-support/]].
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Jonas Jelten 171.1 29 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Contact</span>{{/html}} ==
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Jonas Jelten 171.1 31 * E-Mail: [[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]]
32 * Telephone: 089 289 18018
33 * Our [[Loca>>CIT.ITO.Docs.Guides.Helpdesk.HelpdeskStandort.WebHome]][[tion>>CIT.ITO.Docs.Guides.Helpdesk.HelpdeskStandort.WebHome]]
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Jonas Jelten 171.1 35 == {{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>Opening hours</span>{{/html}} ==
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Jonas Jelten 171.1 37 Monday - Friday 08:00 - 18:00 Uhr.
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Jonas Jelten 171.1 39 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>1.Blackbox / Files</span>{{/html}}__ =
40
41 Everything that has to do with [[BlackBoxen>>CIT.ITO.Docs.Services.BlackBox.WebHome]] and the filesystem.
42
wikibot 1.1 43 == 1.1. Remote ==
44
Jonas Jelten 171.1 45 === 1.1.1. [[Ssh Access>>CIT.ITO.Docs.Guides.Helpdesk.Ssh.WebHome]] ===
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Jonas Jelten 171.1 47 === 1.1.2. [[Ssh Login without password>>CIT.ITO.Docs.Guides.Helpdesk.Ssh.WebHome||anchor="OpenSSHKey"]] (SSH Key set up) ===
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Jonas Jelten 171.1 49 === 1.1.3. [[Data transfer between Rechnerhalle and a private Computer>>CIT.ITO.Docs.Guides.Helpdesk.DatenTransfer.WebHome]] (Certificate, Pictures etc.) ===
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Jonas Jelten 171.1 51 === 1.1.4. [[Run programs so they don't terminate at the logout>>CIT.ITO.Docs.Guides.Helpdesk.ProgrammeBeimLogoutNichtBeenden.WebHome]] ===
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Jonas Jelten 171.1 53 === 1.1.5. [[Remote Desktop Access>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/RemoteDesktop]] ===
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Jonas Jelten 171.1 55 === 1.1.6. [[Remote Desktop Access (Windows)>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/WindowsRemoteSupport]] ===
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wikibot 1.1 57 === 1.1.7. [[RStudio Server>>Informatik.Benutzerwiki.RStudioServer]] ===
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Jonas Jelten 171.1 59 == 1.2. On-site ==
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Jonas Jelten 171.1 61 === 1.2.1. [[Log in to the computers>>CIT.ITO.Docs.Guides.Helpdesk.Einloggen.WebHome]] ===
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Jonas Jelten 171.1 63 === 1.2.2. [[Re-install programms>>Informatik.Helpdesk.ZusaetzlicheSoftware]] ===
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Jonas Jelten 171.1 65 === 1.2.3. [[Restoration of deleted data>>CIT.ITO.Docs.Guides.Helpdesk.DatenWiederherstellung.WebHome]] ===
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Jonas Jelten 171.1 67 === 1.2.4. [[Change access rights for your home directory>>Informatik.Helpdesk.Zugriffsrechte]] ===
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Aysegül Omus 164.1 69 === 1.2.5. [[Teamviewer installieren>>CIT.ITO.Docs.Guides.Helpdesk.Teamviewer.WebHome]] ===
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Jonas Jelten 171.1 71 === 1.2.6. [[Install Dropbox on the black box >>Informatik.Benutzerwiki.DropBoxBlackBox]] ===
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Jonas Jelten 171.1 74 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>2. Account</span>{{/html}}__ =
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Jonas Jelten 171.1 78 == 2.1. CIT (in.tum/ma.tum/cit.tum) ==
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Jonas Jelten 171.1 80 Information on hosting an overview of your CIT account.
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Jonas Jelten 171.1 82 === 2.1.1. [[Account Information (Student/Coworker/Guest)>>CIT.ITO.Docs.Guides.Helpdesk.Account.WebHome]] ===
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Jonas Jelten 171.1 84 === 2.1.2. [[Change the password of the CIT-Credentials>>CIT.ITO.Docs.Services.CIT-Account.PasswordChange.WebHome]] ===
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Jonas Jelten 171.1 86 === 2.1.3. [[Find out the password of the CIT-Credentials>>CIT.ITO.Docs.Guides.Helpdesk.Passwortnachlesen.WebHome]] ===
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Jonas Jelten 171.1 88 === 2.1.4. [[Reset the password of ITO-Credentials yourself / Activate the ITO Account>>CIT.ITO.Docs.Guides.Helpdesk.Passwortzurücksetzen.WebHome]] ===
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Jonas Jelten 171.1 90 === 2.1.5. [[Reset password of the ITO-Credentials>>https://wiki.ito.cit.tum.de/bin/view/Informatik/Helpdesk/Passwortzurücksetzen#]] ===
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Jonas Jelten 171.1 92 === 2.1.6. [[Change access rights for your home directory>>Informatik.Helpdesk.Zugriffsrechte]] ===
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Jonas Jelten 171.1 94 === 2.1.7. [[Create your website>>CIT.ITO.Docs.Guides.Helpdesk.EigeneHomepage.WebHome]] ===
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Jonas Jelten 171.1 96 === 2.1.8. [[My name has changed. Can I change my CIT credentials?>>CIT.ITO.Docs.Guides.Helpdesk.NamensAenderung.WebHome]] ===
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Jonas Jelten 171.1 98 === 2.1.9. [[Account after Exmatrikulation / End of Service/ End of Study>>CIT.ITO.Docs.Services.CIT-Account.Extension.WebHome]] ===
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Jonas Jelten 171.1 100 === 2.1.10. [[Request of in.tum/ma.tum/cit.tum Credentials for Non-Informatics / Non-Mathematics>>CIT.ITO.Docs.Services.CIT-Account.Application.WebHome]] ===
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Jonas Jelten 171.1 102 == 2.2. TUM-Online (LRZ- Credentials) ==
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Jonas Jelten 171.1 104 === 2.2.1. [[Apply for LRZ-Login for guests and external student assistants>>CIT.ITO.Docs.Guides.Helpdesk.Gastaccount.WebHome]] ===
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Jonas Jelten 171.1 106 === 2.2.2. [[Personal Identification Number (PIN) for TUMonline >>CIT.ITO.Docs.Guides.Helpdesk.Pinfuertumonline.WebHome]] ===
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Jonas Jelten 171.1 108 === 2.2.3. [[Reset Password for LRZ-Credentials>>CIT.ITO.Docs.Guides.Helpdesk.Lrzpasswortaenderung.WebHome]] ===
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Jonas Jelten 171.1 110 === 2.2.4. [[TUM account after Exmatriculation/ End of Employment/ End of Study>>CIT.ITO.Docs.Guides.Mailaccount.WebHome]] ===
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Jonas Jelten 171.1 112 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>3. E-Mail</span>{{/html}}__ =
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Jonas Jelten 171.1 114 = 3.1. CIT (in.tum/ma.tum/cit.tum) =
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Jonas Jelten 171.1 116 All information about hosting and setting up CIT mail addresses.
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Jonas Jelten 171.1 118 === 3.1.1. [[How do I set up my CIT e-mail account?>>CIT.ITO.Docs.Services.E-Mail.CIT-Mail.WebHome]] ===
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Jonas Jelten 171.1 120 === 3.1.2. [[Self-Service Portal: Forwarding, Vacation Message, other e-mail settings>>CIT.ITO.Docs.Guides.Helpdesk.IntumMatumEmailWeiterleitungAbwesenheitsnotiz.WebHome]] ===
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Jonas Jelten 171.1 122 === 3.1.3. [[Change of mail server settings due to mail server sender restrictions>>CIT.ITO.Docs.Guides.Helpdesk.MailserverAbsenderbeschraenkung.WebHome]] ===
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Jonas Jelten 171.1 124 === 3.1.4. [[How do I set up the CIT LDAP address book?>>CIT.ITO.Docs.Services.E-Mail.LDAP Address Book.WebHome]] ===
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Jonas Jelten 171.1 126 === 3.1.5. [[Shared folder in the CIT domain>>CIT.ITO.Docs.Services.E-Mail.SharedFolder.WebHome]] ===
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Jonas Jelten 72.1 128 === 3.1.6. [[Shared Folder (gemeinsames Postfach)({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Informatik</span~>{{/html}})>>CIT.ITO.Docs.Services.E-Mail.SharedFolderIN.WebHome]] ===
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Jonas Jelten 171.1 130 === 3.1.7. [[Function Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Mathematik</span~>{{/html}})>>CIT.ITO.Docs.Services.E-Mail.SharedFolderMA.WebHome]] ===
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Jonas Jelten 171.1 132 === 3.1.8. [[CIT e-mail account after exmatriculation/ end of employment/ end of study>>CIT.ITO.Docs.Services.CIT-Account.Extension.WebHome]] ===
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Jonas Jelten 171.1 134 === 3.1.9.[[Save the message as a .eml file>>CIT.ITO.Docs.Services.E-Mail.eml file.WebHome]] ===
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Aysegül Omus 110.1 136 == 3.2. TUM (LRZ) ==
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Jonas Jelten 171.1 138 === 3.2.1. [[How to set up an e-mail account?>>CIT.ITO.Docs.Guides.Helpdesk.TumEmail.WebHome]] ===
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Jonas Jelten 171.1 140 === 3.2.2. [[TUM Exchange>>CIT.ITO.Docs.Guides.Helpdesk.TumExchange.WebHome]] ===
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Jonas Jelten 171.1 142 === 3.2.3. [[TUM Address book>>CIT.ITO.Docs.Guides.Helpdesk.AddressBook.WebHome]] ===
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Jonas Jelten 171.1 144 === 3.2.4. [[TUM e-mail account after exmatriculation/ end of employment/ end of study>>CIT.ITO.Docs.Guides.Mailaccount.WebHome]] ===
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Jonas Jelten 171.1 146 === 3.2.5. [[Shared Mailbox at the TUM>>CIT.ITO.Docs.Guides.Helpdesk.Sharedmailbox.WebHome]] ===
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Jonas Jelten 171.1 148 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>4. Certificates</span>{{/html}}__ =
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Jonas Jelten 171.1 150 === 4.1. [[General Information about the certificates and encryption>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/BenutzerZertifikateAllgemein]] ===
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Jonas Jelten 171.1 152 === 4.2. [[Certificate request, download>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Benutzerzertifikat.WebHome]] ===
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Jonas Jelten 171.1 154 === 4.3. [[Group certificate request, download>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Wie kann ich ein Gruppenzertifikat beantragen?.WebHome]] ===
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Jonas Jelten 171.1 156 === 4.4. [[ITO Certificate set up, extend>>CIT.ITO.Docs.Services.Certificates.Client Certificate.BenutzerZertifikateInstallieren.WebHome]] ===
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Jonas Jelten 171.1 158 === 4.5. [[Export TUM/ITO certificate>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Export of a user certificate.WebHome]] ===
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Jonas Jelten 171.1 160 === 4.6. [[Set up the TUM/ITO certificate on a mobile device>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Wie kann ich das CIT Zertifikat auf mobilem Gerät einrichten?.WebHome]] ===
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Jonas Jelten 171.1 162 === 4.7. [[Digital signature with certificate>>CIT.ITO.Docs.Services.Certificates.Client Certificate.Wie erstelle ich eine digitale Unterschrift mit Zertifikat?.WebHome]] ===
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Jonas Jelten 171.1 164 === 4.8. [[Validation of digital signature>>CIT.ITO.Docs.Guides.Helpdesk.DigitaleUnterschriftValidieren.WebHome]] ===
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Jonas Jelten 171.1 166 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>5. Printing</span>{{/html}}__ =
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Jonas Jelten 171.1 168 All Information about the Xerox Printers.
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Jonas Jelten 171.1 170 === 5. General Information about the Xerox Printers ===
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Jonas Jelten 171.1 172 === 5.1. [[Printing in the Rechnerhalle with FollowMe>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] ===
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Jonas Jelten 171.1 174 === 5.2. [[Print from USB-Stick with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerUSBStick]] ===
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Jonas Jelten 171.1 176 === 5.3. [[Print from the web on Qpilot>>CIT.ITO.Docs.Guides.Helpdesk.Druckenucentral.WebHome]] ===
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Jonas Jelten 171.1 178 === 5.4. [[Printing Thesis, Seminar, etc>>CIT.ITO.Docs.Guides.Helpdesk.Printer.WebHome]] ===
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Jonas Jelten 171.1 180 === 5.5. [[Copy with XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKopieren]] ===
Aysegül Omus 121.1 181
Jonas Jelten 171.1 182 === 5.6. [[FollowMe: Driver installation and setup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker/]] ===
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Jonas Jelten 171.1 184 === 5.7. [[Xerox-Printer Card registration>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerKarteEinrichten]] ===
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Jonas Jelten 171.1 186 === 5.8. [[Collect your prints from Xerox Work Centre 7835 >>https://wiki.ito.cit.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDruckerDruckAbholen]] ===
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Jonas Jelten 171.1 188 === 5.9. [[Scan to USB-Stick with the XEROX Work Centre 7835>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxScannerUSBStick]] ===
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Jonas Jelten 171.1 190 === 5.10. [[Xerox - Printer locations>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/XeroxDrucker#Aufstellorte]] ===
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Jonas Jelten 171.1 194 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>6. Ordering Software</span>{{/html}}__ =
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Jonas Jelten 171.1 196 **All information about ordering Software within the master contracts (Matlab, Microsoft, us.).**
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Jonas Jelten 171.1 198 == 6.1. Matlab ==
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Jonas Jelten 171.1 200 === 6.1.1. [[Matlab rights overview>>CIT.ITO.Docs.Guides.Helpdesk.MatlabBerechtigung.WebHome]] ===
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Jonas Jelten 171.1 202 === 6.1.2. [[Installing Matlab (Students/Employees/Guests)>>CIT.ITO.Docs.Guides.Helpdesk.MatlabInstallieren.WebHome]] ===
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Jonas Jelten 171.1 204 == 6.2. Microsoft Azure Dev Tools for Teaching (Students / Employees) ==
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Jonas Jelten 171.1 206 === 6.2.1. [['Microsoft Azure Dev Tools for Teaching' replaces Microsoft Imagine>>CIT.ITO.Docs.Guides.Microsoftazure.WebHome]] ===
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Jonas Jelten 171.1 208 === 6.2.2. [[Instructions for Microsoft Azure portal products>>CIT.ITO.Docs.Guides.Helpdesk.AnleitungfuerMicrosoftAzure.WebHome]] ===
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Jonas Jelten 171.1 210 == 6.3. MS Campus EES (Employees) ==
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Jonas Jelten 171.1 212 === 6.3.1. [[Instructions for MS Campus EES products (Office and Windows) >>CIT.ITO.Docs.Guides.Helpdesk.AnleitungfuerMsCampus.WebHome]] ===
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Jonas Jelten 171.1 214 === 6.3.2. [[Activate Telnet with Windows 7 and Windows 10>>CIT.ITO.Docs.Guides.Helpdesk.TelnetAktivieren.WebHome]] ===
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Jonas Jelten 171.1 216 === 6.3.3. [[Iso Files / Burn images on DVD>>CIT.ITO.Docs.Guides.Helpdesk.Isobrennen.WebHome]] ===
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Jonas Jelten 171.1 218 == 6.4. Other software products ==
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Jonas Jelten 171.1 220 === 6.4.1. [[Information about software products on Studisoft and other TUM portals>>doc:CIT.ITO.Docs.Guides.Helpdesk.Infos über Softwareprodukte auf Studisoft .WebHome]] ===
Aysegül Omus 24.1 221
Aysegül Omus 129.1 222 === 6.4.2. [[Adobe Pro>>CIT.ITO.Docs.Guides.Helpdesk.AdobePro.WebHome]] ===
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Jonas Jelten 171.1 224 === 6.4.3. [[Origin>>CIT.ITO.Docs.Guides.Helpdesk.Origin.WebHome]] ===
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Jonas Jelten 171.1 226 === 6.4.4. [[Thinkcell>>CIT.ITO.Docs.Guides.Helpdesk.Thinkcell.WebHome]] ===
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Jonas Jelten 171.1 228 === 6.4.5. [[How can I install and configure SAP>>https://collab.dvb.bayern/pages/viewpage.action?pageId=67384557]] ===
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Jonas Jelten 171.1 230 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>7. Network / Internet</span>{{/html}}__ =
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Jonas Jelten 171.1 232 **All information about Network connections and the Internet within the FMI Building.**
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Jonas Jelten 171.1 234 == 7.1. Wlan ==
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236 === 7.1.1. [[WLAN (Eduroam)>>Informatik.Helpdesk.Wifi]] ===
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Jonas Jelten 171.1 238 === 7.1.2. [[eduVPN>>https://doku.lrz.de/display/PUBLIC/VPN+-+eduVPN+-+Installation+und+Konfiguration]] ===
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Jonas Jelten 171.1 240 === 7.1.3. [[VPN Chair ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees only</span~>{{/html}})>>CIT.ITO.Docs.Services.VPN.WebHome]] ===
Aysegül Omus 24.1 241
wikibot 1.1 242 == 7.2.Lan ==
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Jonas Jelten 171.1 244 === 7.2.1. [[Using LAN-Cabel in the Rechnerhalle/FMI-Study rooms>>CIT.ITO.Docs.Guides.Helpdesk.Lan.WebHome]] ===
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Jonas Jelten 171.1 246 === 7.2.2. [[Informatics Proxy>>CIT.ITO.Docs.Services.Proxy.WebHome]] ===
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Jonas Jelten 171.1 248 === 7.2.3. [[Request an IP Address ({{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'~>Employees ONLY</span~>{{/html}}) >>CIT.ITO.Docs.Services.VPN.WebHome]](Contact your Struktur-DB - administrator) ===
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Jonas Jelten 171.1 250 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>8. Other</span>{{/html}}__ =
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Thomas Walter Erbesdobler 52.1 252 === 8.1. [[Matrix Chat>>CIT.ITO.Docs.Services.Matrix.WebHome]] ===
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Leo Fahrbach 63.1 254 === 8.2. [[Big Blue Button>>CIT.ITO.Docs.Services.BigBlueButton.WebHome]] ===
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Jonas Jelten 171.1 256 === 8.3. [[Instructions for the ITO order form (only for employees of the faculties of Informatics and Mathematics)>>CIT.ITO.Docs.Guides.Helpdesk.AnleitungFuerBestellformular.WebHome]] ===
Aysegül Omus 24.1 257
Jonas Jelten 171.1 258 === 8.4. [[Set Up Network drive >>CIT.ITO.Docs.Guides.Helpdesk.Netzlaufwerk (Shared Folder).WebHome]] ===
Aysegül Omus 24.1 259
Jonas Jelten 171.1 260 === 8.5. [[Set Up Nextcloud Calendar>>CIT.ITO.Docs.Guides.Helpdesk.NextcloudKalender.WebHome]] ===
Aysegül Omus 24.1 261
Jonas Jelten 171.1 262 === 8.6. [[The New Award Note (VGV>>CIT.ITO.Docs.Guides.Helpdesk.VGV.WebHome]]) ===
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Jonas Jelten 171.1 264 === 8.7. [[Change the Samba-password (Access on User directory via Windows) >>CIT.ITO.Docs.Guides.Helpdesk.AendernSambaPW.WebHome]] ===
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Jonas Jelten 171.1 266 === 8.8. [[Sieve rules for the e-mail-filtering>>CIT.ITO.Docs.Services.E-Mail.IntumEmailFilterregeln.WebHome]] ===
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Aysegül Omus 48.1 268 === 8.9. [[Time Machine Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/TimeMachineBackup]] ===
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Aysegül Omus 48.1 270 === 8.10. [[Linux Borg Backup>>https://xwiki.rbg.tum.de/bin/view/Informatik/Benutzerwiki/BorgBackup]] ===
Aysegül Omus 47.1 271
Jonas Jelten 171.1 272 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>10. Frequently asked questions</span>{{/html}}__ =
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Jonas Jelten 171.1 274 Instructions on how to fix common errors and problems.
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Jonas Jelten 171.1 276 === 9.1. [[Thunderbird/ Firefox doesn't start anymore>>CIT.ITO.Docs.Guides.Helpdesk.Probleme.WebHome]] ===
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Jonas Jelten 171.1 278 === 9.2. [[BlackBox login screen stops session >>CIT.ITO.Docs.Guides.Helpdesk.Probleme.WebHome]] ===
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Jonas Jelten 171.1 280 = __{{html wiki="true"}}<span class='WYSIWYG_COLOR ' style='color:Navy'>11. Security</span>{{/html}}__ =
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Jonas Jelten 171.1 282 Instructions on how to fix malware problems
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Aysegül Omus 170.1 284 === 10.1. [[Ransomware: WannaCry>>CIT.ITO.Docs.Guides.Helpdesk.WannaCry.WebHome]] ===
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Aysegül Omus 147.1 286 === 10.2. [[Windows Updates>>CIT.ITO.Docs.Guides.Helpdesk.LrzWSUSUpdate.WebHome]] ===